FAQ - Support and Maintenance
What is your policy for Support?
Technical support is included in the purchase price - we
do not charge extra for technical support.
We will, of course, also
provide technical support for those evaluating our software.
When emailing Technical
- please include as much detail as possible in your email. If it
helps please include a screenshot using CTRL + PRINT SCREEN.
What is your policy for Maintenance?
Our policy is to make 'Minor' product updates (1.3, 1.4 etc)
available free of charge. You can see the version history on the
'Major' updates (v1, v2 etc) will be released every few years or so.
You will need a new License Key for a major upgrade (e.g. v1 keys will not work on v2.x)
signup for our email alerts to ensure that you receive
notifications when new versions are available.
Do you offer any enhanced support contracts?
Standard support and maintenance for the first year is included in the
We also offer Premium Support and Maintenance that includes
- Guaranteed response times via
email and telephone and
- Free major version (v1 to v2 etc) updates.
- Free non-production licenses (Development, Test, QA etc)
New customers can purchase premium support during the order process.
If you are an existing customer and would like to purchase premium
support please contact technical support.
To upgrade your existing installation without losing any existing web
part settings :-
- If you use a SQL Server database take a note of the SharePoint
Reminder Services "Log On As" user and ensure you know the password.
- Install the new version over the old version (there is no need
to remove it first)
- If you are running SharePoint from a SQL Server database or have
otherwise set the SharePoint Reminder Service to run under a domain
account then please change the service "Log On As" account to what
you noted above and restart the service.
please click here. Other users wishing to upgrade will need to
purchase a commercial license.
If upgrading from Reminder v1.x to Reminder v2.x (a Major version upgrade) you will need a new License Key, please see "What is your policy for Maintenance" above.
From v1.7 Reminder is no longer offered as a free 10 web
part community license, Holders of the old free license will not be
able to upgrade (we will continue to support existing community
license holders) . Charities and non profits wishing to upgrade to a
full free license of v1.7 or above,