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SharePoint Reminder - Troubleshooting
This page lists some common troubleshooting
steps - of course if these don't solve the problem please don't
hesitate to contact us at
support@pentalogic.net
- please provide as much detail as
you can and be sure to run the
Diagnostics utility.
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This is responsible for perhaps 80% of all problems when initially installing Reminder.
Please check this out, its essential or correct operation of Reminder and SharePoint
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I have setup SharePoint Reminder but am not receiving emails
Firstly please check the event log for any errors listed in the
link above.
Then check that your SharePoint Server is configured
correctly with the
Diagnostics utility.
If this doesn't solve the problem then please contact us at us at
support@pentalogic.net
providing as much detail as you can.
If you can receive emails successfully :-
- Please check the Event Log for
Information Events from SharePointReminder similar to the following
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"SharePoint Reminder: Processed Web Part:
http://yourserver/yourpage.aspx
(1fd3f5ca-b33c-4909-b5c9-a4336a4f5b52) List: Tasks
(97c4f95f-89e6-4429-a678-e72f1971b997) Items Checked: 24
Emails Sent: 0 Time Taken: 00:00:03:109"
This shows that the SharePoint Reminder Service processed
the Reminder Web Part you have setup on page "http://yourserver/yourpage.aspx"
but didn't find any items in the list that matched the
criteria you have setup for sending emails - so please
review the configuration of the web part and satisfy
yourself that it is setup as you require. |
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