Technical Support

At Pentalogic we offer free telephone and email support to all customers using our SharePoint webparts- including those evaluating our webparts on free trial. For those needing guaranteed response times and major version upgrades we offer a Premium Support package for a small fee - see below for details.

Our preferred method of contact for technical support is email.  When emailing technical support please include as much detail as possible in your email.  If it helps to explain your query why not include a screenshot by pressing CTRL+PRINT SCREEN then copy and paste into your email.

 

• Email: support@pentalogic.net
• UK Tel:44 845 805 4832
• US Tel: 1 415 376 4127

Telephone support is available Monday to Friday 09.00 - 17.30 GMT

Please also consult the FAQ and Troubleshooting sections of the manuals for answers to the most common queries.

 

• Pentalogic Planner Manual
• Pentalogic Reminder Manual
• Pentalogic PivotPoint Manual
• World Time Manual

 

Support Packages

Standard Support

Standard Support is included in the purchase price of your software. Standard support offers

• Telephone and email support
• Full documentation
• Services Packs and Patches
• Minor Version Upgrades

 

Premium Support

Premium Support is available for a small annual charge - please see your purchase pages for details of the charge for the product you are interested in.

Premium Support includes:

• Telephone and Email support with guaranteed 1 working day response time
• Full documentation
• Service packs and patches
• Minor Version upgrades
• Major Version upgrades
• Non-production licenses (Development,Testing,QA)