Technical Support

At Pentalogic we offer free telephone and email support to all customers - including those evaluating our software on free trial. For those needing guaranteed response times and major version upgrades we offer a Premium Support package for a small fee - see below for details.

Our preferred method of contact for technical support is email. When emailing technical support please include as much detail as possible in your email. If it helps to explain your query why not include a screenshot by pressing CTRL+PRINT SCREEN then copy and paste into your email.

Email: support@pentalogic.net
UK Tel:44 845 805 4832
US Tel: 1 415 376 4127

Telephone support is available Monday to Friday 09.00 - 17.30 GMT

Please also consult the FAQ and Troubleshooting sections of the manuals for answers to the most common queries.

Support Packages

Standard Support

Standard Support is included in the purchase price of your software. Standard support offers

Telephone and email support
Full documentation
Services Packs and Patches
Minor Version Upgrades

Premium Support

Premium Support is available for a small annual charge - please see your purchase pages for details of the charge for the product you are interested in.

Premium Support includes:

Telephone and Email support with guaranteed 1 working day response time.
Full documentation
Service packs and patches
Minor Version upgrades
Major Version upgrades