Help Desk Despatcher
Find your most relevant information fast by applying FilterPoint Web Part to SharePoint lists.
In this example we have used FilterPoint on a list of Help Desk tickets.
Setting default values allows the despatcher to see their most relevant information at a glance. In this case the filter is set up to show unassigned, high priority cases by default:
Explore other information in just a click:
Filter on multiple list fields from one filter Web Part - no need to add a new filter web part for each filter you wish to apply:
Setting up FilterPoint for Help Desk Filtering is easy:
Then, open the configuration panel, add a new filter and give it a name, in this case "Status":
Choose the filter style, in this case, radio buttons:
Get your filter values, by choosing the list, and field they are to come from:
Set your default value by typing it in - careful to get the spelling and spacing exactly as they are in the list:
Apply your changes:
and repeat the process to add your next filter:
Save your changes on in the configuration panel, and on the SharePoint page (SharePoiint 2010)
And you're ready to go!
