Frequently Asked Questions

  • Which versions of Microsoft SharePoint is PivotPoint Web Part compatible with?

    SharePoint 2010 - including Foundation, Standard and Enterprise (SP 2010).

    SharePoint 2013 - including Foundation, Standard and Enterprise (SP 2013)

    SharePoint 2016 - all versions (SP 2016)

    SharePoint 2019 - all versions (SP 2019)

    SharePoint Server Subscription Edition

  • Is PivotPoint compatible with SharePoint Online / Office 365

    Not at this time

  • How do I use PivotPoint Web Part?

    PivotPoint Web Part is delivered as a SharePoint WebPart. Once installed on a SharePoint server you add it to a WebPart page and then configure it to display data from one of your Lists.

  • Does PivotPoint Web Part need any client software of ActiveX/Java Applets installed?


    From version 4.1.0 it will render charts using the JavaScript ChartJS library for SharePoint 2013 and above.

    Previous versions (and if you are using SharePoint 2007 or 2010 with the IE browser) require Adobe Flash to display the charts.

  • What languages does PivotPoint Web Part support?

    PivotPoint Web Part supports all of the language packs for SharePoint that have been released by Microsoft, including those languages that use a non-Roman alphabet and require Unicode support, however the Administration interface and error messages are currently only available in in English

  • How do I licence PivotPoint Web Part?

    Please see the FAQ here

  • What is your policy for Support and Maintenance?

    Please see the FAQ here

  • I am having trouble installing PivotPoint Web Part, what can you recommend?

    The most common problem encountered is when attempting to install PivotPoint Web Part under a user account that doesn't have sufficient privileges for the Installation routine to run.

    In case of difficulties please consult the manual installation page and if you require further help please contact us.

  • How do I upgrade PivotPoint Web Part?

    If you are performing a 'Minor' upgrade (e.g. v1.3 to v1.4 or v2.1 to v2.4) just install over the existing version - it will be updated and all your settings will be saved.

    To upgrade a Major version (e.g. v2.4 to v3.0) you can also install the latest version 'over the top' and keep your settings but you will need new License Key - this is free of charge if you have an active Premium Support agreement, otherwise you will need to purchase a new license.

  • The Excel export isn't opening in Excel

    Please see the Notes on this page